Cancellations

Please note that we are unable to cancel your order once it has been processed and dispatched. If you would like to cancel your order, contact us as soon as possible with your order number and we will try our best to fulfil your request. We will send you a confirmation email once we have received your cancellation.

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Refunds and Exchanges

All sales made are final, therefore we cannot offer refunds once your order has been dispatched. If you would like to make changes to your order or cancel it before it is dispatched, you may contact us at theplannerie@gmail.com.

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If you are experiencing any problems with your order, don't hesitate to contact us as we are happy to assist you. 

 

If your order was damaged in transit, is faulty or you have received an incorrect product, please contact us within 14 days of receipt with pictures and your order number and we will be happy to assist you.